Privacy Policy

Who we are

Propura is operated by Reuben Willis, trading as Propura (“Propura”, “we”, “us”), a sole trader based in Ireland. We are the data controller for the personal data described here. Registered/business address: Rochestown, Cork, Ireland. For any privacy matter, contact privacy@propura.ai.

What data we collect

• Account & profile: name, email, optional phone, password (stored only as a secure hash), profile details and preferences.
• Listings & content: property listings, photos/media, and any documents you upload (e.g. to the Document Vault).
• Enquiries & messages: enquiries you send/receive and in-app messages.
• Transactions: records of boosts, reservation payments, subscriptions and board orders. Card details are handled by Stripe — we never store your card data.
• Support: messages you send our team.
• Technical: IP address, device/browser information and security logs.

How we use it, and our legal bases

• To provide the service (accounts, listings, enquiries, payments) — performance of a contract.
• Security, fraud prevention, and improving the service, including lead attribution for agents — our legitimate interests.
• Tax, accounting and legal compliance — legal obligation.
• Optional communications or features that require it — your consent, which you can withdraw at any time.

Who we share it with (processors)

We share data only with service providers that process it on our behalf under contract:

• Supabase — database, authentication and storage.
• Stripe — payments and payouts (incl. Stripe Connect).
• Resend — transactional email.
• Mapbox — maps and geocoding.
• Vercel — hosting and content delivery.
• Anthropic — AI features (only if/when you use them).

Some providers may process data outside the EEA; where they do, transfers are protected by appropriate safeguards such as the EU Standard Contractual Clauses. We do not sell your personal data.

How long we keep it

We keep personal data for as long as your account is active and as needed to provide the service, then for any period required to meet legal, tax and accounting obligations or to resolve disputes. When you delete your account, we remove or anonymise your personal data except where we must retain certain records (e.g. transaction records) by law.

Your rights

Under the GDPR you have the right to access, correct, erase, restrict or object to processing of your data, and to data portability. You can download a copy of your data and delete your account from Account → Privacy, or contact privacy@propura.ai. You also have the right to lodge a complaint with the Irish Data Protection Commission (dataprotection.ie).

Cookies

We use only strictly-necessary cookies. See our Cookie Policy for details.

Children

Propura is not intended for anyone under 18, and we do not knowingly collect their data.

Changes

We may update this policy from time to time; we'll change the “last updated” date above and, for material changes, notify you where appropriate.