PropuraTerms of Service

Terms of Service

Last updated: 11 June 2026

Draft terms — under review. By using Propura you agree to the following.

1. Who we are

Propura is operated by Reuben Willis, trading as Propura, a sole trader based in Ireland (registered/business address: Rochestown, Cork, Ireland) (“Propura”, “we”, “us”). Contact: privacy@propura.ai.

2. Eligibility & accounts

You must be at least 18 and legally able to enter a binding contract to use Propura. You're responsible for your account, for keeping your credentials secure, for all activity under your account, and for the accuracy of the information you provide. You may not impersonate others or create an account on someone else's behalf without authority.

3. Our role — a platform, not a party

Propura is an online marketplace and software platform connecting buyers, sellers, landlords, tenants, agents and developers. We are not an estate agent, auctioneer, broker, lender, escrow agent, or legal, financial or tax adviser, and we are not a party to, and take no responsibility for, any property transaction, agreement or communication between users. Any dealings you enter into with another user are solely between you and that user. Any “next steps” or partner links are provided as an introducer only and are not advice or a recommendation — see our Privacy Policy and on-page disclosures.

4. Listings & user content

5. Your responsibilities & due diligence

Because we are a platform and not a party to transactions, you accept the following:

6. Compliance with local law (cross-border)

Property is listed from many countries, and a property transaction is governed by the laws of the country and region where the property is located. Those laws — covering conveyancing, contracts, ownership and foreign-ownership restrictions, anti-money-laundering and sanctions, required registrations and procedures, and taxes such as stamp duty, VAT and capital gains — vary by jurisdiction and are your responsibility.

While Propura operates from Ireland and complies with applicable Irish law, we do not represent or warrant that the platform, any content, or any process, form or guidance we provide reflects the correct or complete legal procedure for every country or region. Local coverage and information may be incomplete or unavailable for some jurisdictions. You are solely responsible for ensuring that you follow the correct, lawful procedure for the relevant jurisdiction, obtain any required permissions, registrations and professional advice, and meet all tax and regulatory obligations. Propura is not liable for any loss arising from your failure to do so.

7. Payments

Paid features (listing boosts, reservation payments, subscriptions, AI token packs, and For Sale board orders) are processed by Stripe. Prices are shown ex-VAT where applicable; tax is added at checkout. A reservation payment lets a buyer take a listing off-market while the parties proceed; it is not a deposit on the purchase price. Reservation payments are processed to the seller/agent's connected account; Propura charges a non-refundable reservation fee for the platform and payment service. A reservation payment does not create a contract to buy or sell. The seller sets the refund terms (fully refundable, partially refundable, or non-refundable), which are shown to the buyer before payment; the seller issues and is responsible for any refund of the amount paid to the seller. Any refund is a matter between the buyer and the seller — Propura does not decide, adjudicate, process or guarantee refunds. We do not process or hold full property purchase prices, and we do not provide escrow.

8. Acceptable use

Don't misuse the service: no unlawful, fraudulent, infringing or harmful activity; no scraping, automated access, security circumvention, or interference with the platform; no posting of others' personal data without a lawful basis; and no use of the service to launder money or evade sanctions or tax.

9. Disclaimers & warranties

The service is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Propura excludes all implied warranties and gives no warranty that the service will be uninterrupted, error-free or secure, or that any listing, user, valuation, content or result is accurate, complete, lawful or fit for any purpose. Listings and user content are provided by third parties and are not endorsed by us.

10. Limitation of liability

To the maximum extent permitted by law, Propura's total aggregate liability to you arising out of or in connection with Propura, the service, or these terms — whether in contract, tort (including negligence), or otherwise — is limited to the greater of (a) €100, or (b) the total fees you paid to Propura in the 12 months immediately before the event giving rise to the claim.

Propura is not liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, data, goodwill or opportunity, or for the acts, omissions, listings, content, communications or transactions of other users. Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited — including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Indemnity

You agree to indemnify and hold harmless Propura against any claims, losses, liabilities, damages, costs and expenses (including reasonable legal fees) arising out of or connected with your use of the service, your listings or content, your transactions or dealings with other users, or your breach of these terms or of any applicable law.

12. Third-party services

The service relies on third parties (for example Stripe for payments and Mapbox for maps) and may link to third-party sites or partners. We are not responsible for third-party services, their availability, or their terms, and your use of them is at your own risk and subject to their terms.

13. Termination

You can stop using Propura and delete your account at any time. We may suspend or terminate access, or remove content, for breach of these terms or where reasonably necessary to protect the service or other users. Sections that by their nature should survive termination (including disclaimers, limitation of liability, indemnity and governing law) continue to apply.

14. Governing law & disputes

These terms, and your use of Propura, are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction over disputes between you and Propura (this does not affect any mandatory consumer-protection rights you have in your country of residence). Note that this clause governs your relationship with Propura; any property transaction itself remains subject to the laws of the jurisdiction where the property is located (see section 6).

15. Changes & contact

We may update these terms; we'll update the date above and, for material changes, notify you where appropriate. Continued use after changes means you accept them. Questions: privacy@propura.ai.

16. Making an offer (non-binding)

A buyer may send a seller a private offer through Propura. An offer is a non-binding expression of interest only: submitting an offer, or a seller marking an offer as accepted, does not create a contract to buy or sell, and no contract for any property is formed on or through Propura. Propura is a software platform, not an estate agent or auctioneer, and does not conduct auctions, set or recommend any price, or negotiate, convey or handle offers on anyone's behalf.

Offers are private to the seller — they are not published, and there is no public bidding, ranking, countdown or “winner”. The seller is under no obligation to accept any offer or to sell, and decides freely whether and with whom to proceed. Any actual sale is negotiated and completed off-platform by the parties through their own solicitors or agents, subject to the laws of the place where the property is located (see section 6). You are responsible for the offers you make or accept, for your own due diligence, and for engaging appropriate professionals (see section 5).

To the maximum extent permitted by law, Propura is not liable for the conduct of users, for any offer made or accepted, or for the outcome or completion (or non-completion) of any dealing between a buyer and a seller (see section 10).

17. Completion fee

Propura charges no commission and no per-sale fee for listing or selling a property. Listing is free; the platform is funded by optional subscriptions and paid features (see section 7). No completion fee currently applies. The remainder of this section governs only the situation where, in the future, a completion fee is expressly shown to you at the point of listing — in which case the following terms apply.

Where a completion fee is shown to you at the point of listing, a completion fee becomes payable to Propura when a sale of that listed property completes through Propura. The completion fee is a fee for your use of the Propura marketplace and platform. It is a fixed fee, the same for all sellers regardless of the sale price (the amount is shown to you at the point of listing). It is not calculated as a percentage of the sale price and does not increase with the sale price. The fact that a fee applies, and its amount, are disclosed to you before you list.

For the avoidance of doubt, the completion fee is not an estate-agency commission, brokerage, introduction or auctioneering fee. Because it is a fixed amount unrelated to the sale price, Propura takes no share of, and has no financial interest in, the price achieved. Consistent with section 3, Propura is not your agent, auctioneer or broker, does not represent you, and does not introduce buyers to you or negotiate, agree, conduct or complete any sale on your behalf; the sale is negotiated and completed by you and the other party through your own professionals (sections 3, 5 and 6). The completion fee is payable by the seller, is exclusive of VAT or other applicable taxes (added where required), and is collected through our payment processor as described at the point of sale. Nothing in this section makes Propura a party to, or responsible for, the underlying transaction (sections 3, 9 and 10).

18. General

These terms (with our Privacy Policy and any terms shown at the point of purchase) are the entire agreement between you and Propura. If any provision is found unenforceable, the rest continue in effect. Our failure to enforce a term is not a waiver. You may not transfer your rights under these terms without our consent; we may transfer ours (for example if the business is incorporated or sold). We are not liable for failure or delay caused by events beyond our reasonable control.